Frequently Asked Questions

Everything you need to know about FableSense AI

Getting Started

What is mixed-methods research?

Mixed-methods research combines qualitative data (like interviews, observations, text) with quantitative data (like surveys, statistics, measurements) to provide a more complete understanding of research questions. FableSense AI helps you analyze both types of data and discover connections between them.

How do I create my first project?

After signing up, you can either explore our demo project with sample data, or create a new project from your dashboard. Click "Create Project" and give it a name. Then you can start uploading qualitative documents or quantitative datasets.

What file formats are supported?

For quantitative data: CSV and Excel files (.xlsx, .xls). For qualitative data: Text files (.txt), Word documents (.docx), and PDF files (.pdf). We also support manual text entry for interviews and field notes.

Features

What is qualitative coding?

Qualitative coding is the process of tagging segments of text (like quotes from interviews) with descriptive codes or themes. In FableSense AI, you create codes, select text segments, and apply codes to identify patterns across your qualitative data.

Can I collaborate with team members?

Yes! The PRO and TEAM plans include collaboration features. You can invite team members to your projects, share coded documents, and work together on analysis. The TEAM plan supports up to 10 collaborators.

What are joint displays?

Joint displays are visualizations that merge qualitative and quantitative findings. For example, an integration matrix shows how qualitative themes relate to quantitative variables, or a side-by-side display compares quotes with statistical data. These help you discover connections between your different data types.

How does the AI analysis work?

Our AI features help identify themes in qualitative data, suggest codes based on content, and detect patterns in correlations between qualitative and quantitative data. The AI is designed to assist your analysis, not replace your expert judgment.

Pricing & Plans

Is there a free plan?

Yes! Our FREE plan includes 1 project, 5 documents, and 50 coded segments. It's perfect for trying out the platform or working on small projects. You can upgrade anytime as your needs grow.

What's the difference between plans?

FREE is limited to small projects. RESEARCHER ($79/mo) gives unlimited projects, documents, and coding with 10 AI analyses/month. PRO ($149/mo) adds unlimited AI, custom branding, and priority support. TEAM ($399/mo) includes real-time collaboration and video transcription.

Can I change plans later?

Absolutely! You can upgrade or downgrade your plan anytime from your billing settings. Changes take effect immediately, and we'll prorate any charges.

Do you offer academic discounts?

Yes! We offer 25% off all paid plans for students, faculty, and staff at academic institutions. Contact us with your .edu email address to get verified.

What happens if I cancel?

Your data remains accessible for 30 days after cancellation. You'll be downgraded to the FREE plan with limited access. You can export all your data at any time before canceling.

Technical

Is my data secure?

Yes! All data is encrypted at rest and in transit using industry-standard encryption. We're GDPR compliant and follow best practices for data protection. Your research data is never shared with third parties.

Can I export my data?

Yes, you can export your projects, coded documents, datasets, and visualizations at any time. Exports are available in common formats like CSV, JSON, and PDF.

Does it work offline?

FableSense AI is a web application that requires an internet connection. However, we cache data locally for faster performance, and you can export your work to continue offline in other tools.

What browsers are supported?

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend Chrome or Firefox.

Support

How do I get help?

You can access our Quick Start Guide from the dashboard, browse documentation, or email us at support@FableSense-ai.com. PRO and TEAM plan users get priority support with faster response times.

Do you offer training?

We provide video tutorials and written guides for all features. TEAM plan customers can schedule 1-on-1 training sessions with our team.

Can I request new features?

Absolutely! We love hearing from users. Send your feature requests to support@FableSense-ai.com, and we'll consider them for future updates.

Still have questions?

We're here to help! Reach out to our support team or check out our documentation.